Sales Team Manager - SouthPark Mall

Belk•Charlotte, NC

About The Position

The Sales Team Manager drives store sales and profitability by leading sales associates to provide excellent customer service and achieve sales and key metric goals. The role develops associates in effective selling, successful store events, and maintaining an attractive store environment. Working collaboratively with other store leaders, the manager optimizes team performance and promotes memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position with monthly bonus eligibility. The role involves leading sales and service activities, developing and coaching associates, supporting store operations, planning promotional and community events, and helping maintain a positive and effective store culture. The position requires a flexible schedule based on business needs, including nights, weekends, and holidays, and regular movement throughout store areas. The manager must be able to bend, reach, stretch, and lift, carry, and move at least 40 pounds.

Requirements

At least 3 years of retail leadership experience and dedication to customer experience excellence.
Ability to apply analytics, experience, and judgment to make timely and effective business, people, and profitability decisions.
Skills and experience to perform in the role and a commitment to continuous learning.
Ability to develop others through mentorship, effective communication, and side-by-side coaching.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Motivate the team to provide positive customer experiences and drive sales through relationships, personalized service and product recommendations, and a visually appealing sales floor.
Develop and implement strategies for promotional and grassroots events, customer outreach, clienteling, and omnichannel initiatives.
Collaborate with store operations teams on floor sets, product placement, pricing, recovery, replenishment, and other operational activities.
Participate in weekly leadership workload planning and partner with store HR to align associate schedules with business needs and traffic plans.
Build team knowledge and lead continuous training to prepare associates for service, selling, and operational excellence.
Set and communicate team priorities and expectations; review associate performance and conduct coaching conversations to improve individual and store results.
Support team retention and engagement by recognizing contributions, celebrating achievements, promoting activities, and fostering a positive store culture.
Support timely recruitment and interviewing, facilitate career development conversations, and maintain a ready-now bench of store talent.
Oversee associate onboarding and ensure structured onboarding is completed.
Manage shortage control and inventory accuracy, and ensure compliance with asset and product protection standards, safety guidelines, and security protocols.