Sales Team Manager - SouthPark Mall

Belk•Charlotte, NC

1d•Onsite

About The Position

The Sales Team Manager drives store sales and profitability by leading sales associates to deliver excellent customer service and achieve sales and key metric goals. The manager develops associates in effective selling techniques, successful store events, and maintaining an attractive store environment. Working collaboratively with other store leaders, the manager optimizes team performance and promotes memorable shopping experiences that build customer loyalty and satisfaction. This is an exempt position with monthly bonus eligibility. The role includes leading sales, service, promotional, operational, and talent-development activities. The manager partners with store operations and HR, coaches and develops associates, supports recruitment and onboarding, and oversees shortage control and inventory accuracy. The position requires a flexible schedule based on business needs, including nights, weekends, and holidays, and involves regularly moving throughout store areas and handling products weighing at least 40 pounds.

Requirements

At least 3 years of retail leadership experience.
Dedication to customer experience excellence.
Ability to use analytics, experience, and judgment to make timely and effective business, people, and profitability decisions.
Ability to develop others through mentorship, effective communication, and side-by-side coaching.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.
Ability and commitment to continuously learn.

Responsibilities

Demonstrate ownership, accountability, and initiative in achieving store objectives and key metrics.
Inspire and motivate the team to deliver positive customer experiences and drive sales through team, customer, and community relationships, personalized service and product recommendations, and a visually appealing sales floor.
Develop and implement strategies for promotional and grassroots events, including customer outreach, clienteling, and omnichannel initiatives.
Collaborate with store operations teams on floor sets, product placement, pricing, recovery, replenishment, and other operational activities.
Participate in weekly leadership workload planning meetings to prepare, plan, and schedule company-directed and grassroots event activities.
Partner with store HR to align associate schedules with business needs and traffic plans.
Build team knowledge and lead continuous training initiatives to support service, selling, and operational excellence.
Set and communicate team priorities and expectations.
Review associate performance and conduct coaching conversations to improve individual and store results and develop associates.
Promote retention and engagement by recognizing individual contributions, celebrating store achievements, and communicating upcoming activities.
Foster a positive store culture in which team members understand their role in achieving store goals and feel valued.
Support timely recruitment and hiring through recruiting, interviewing, and career-development conversations that build a ready-now talent bench.
Oversee associate onboarding and ensure structured onboarding is completed.
Manage shortage control and inventory accuracy, and ensure compliance with asset protection, product protection, safety, and security standards.