Seasonal Retail Sales Associate, SouthPark Mall

Macy's•Charlotte, NC

7h•$15 - $20•Onsite

About The Position

As a Seasonal Retail Selling Colleague, you combine results-focused selling with genuine hospitality to create memorable holiday shopping experiences. You learn about customers’ needs, offer personalized recommendations, and connect them with relevant products and services. Through product knowledge, customer engagement, and effective selling behaviors, you work toward sales goals, build trust, and encourage customer loyalty. You also help maintain a clean, organized, and inviting shopping environment. At the start of the day, colleagues prepare the sales floor, review sales goals, learn about new arrivals and popular merchandise, and stay informed about trends and promotions. During customer interactions, they offer a warm welcome and build personal relationships. They maintain a shoppable space by merchandising new receipts, processing damages, testers and selected merchandise for return to vendors, updating signs and pricing, and assisting with merchandise moves. Colleagues share loyalty program benefits, ensure customers have what they need, and close interactions with a sincere thank-you. They collaborate with teammates, take pride in their work, pursue sales goals, and learn from one another to support individual and store results. Seasonal colleagues are typically scheduled to work 10–20 hours per week. Hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability and motivation to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to use electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Create welcoming, personalized customer experiences and build customer relationships.
Understand customer needs and recommend appropriate products and services.
Use customer engagement and selling behaviors to achieve sales goals.
Review sales goals, learn about new arrivals and top-selling items, and stay current on trends and promotions.
Keep the sales floor clean, organized, and ready for customers.
Merchandise new receipts and assist with merchandise moves.
Process damages, testers, and selected merchandise for return to vendors.
Update signs and pricing.
Share loyalty program benefits and ensure customers have what they need.
Collaborate with colleagues and support individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice