SERVICE DESK ASSOCIATE - SOUTHPARK MALL

Von Maur • Moline, IL

5d

About The Position

As a Service Desk Associate, you keep the store connected as a reliable source of information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of store services. The role includes creating a positive customer experience, supporting customer charge accounts, handling telephone inquiries, preparing purchases and online orders for shipment, and completing cash-related work. Associates must be available to work day, evening, and weekend shifts.

Requirements

• Availability to work day, evening, and weekend shifts.

Responsibilities

• Greet customers sincerely, be friendly, and thank every customer.
• Answer a multi-line telephone, assist customers, or direct them to the appropriate area.
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service desk and store cash work and prepare bank deposits.
• Maintain a clean and organized department.

Benefits

• Competitive wages
• Merchandise discount
• Health, dental, vision, disability, and term life insurance
• Flexible spending account
• 401(k) retirement plan
• Overtime eligibility
• No extended holiday hours
• Promote-from-within philosophy and career opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed