Asset Protection Officer, Garden State Plaza - Full Time

Macy's•Paramus, NJ

5h•$17 - $24•Onsite

About The Position

As an Asset Protection Officer, you help create a safe, secure, and service-focused shopping environment. You serve as a visible and welcoming presence at store entrances, high-traffic areas, and high-shortage locations to deter theft, identify potential risks, support customer and colleague safety, and partner with store teams. The role includes responding calmly to incidents and medical situations, supporting shortage-reduction efforts, documenting incidents, conducting operational audits, and helping customers and colleagues feel comfortable and cared for. Officers may assist with apprehensions under the direction of Asset Protection leaders, Captains, or Detectives and may provide testimony in legal proceedings as needed. The position requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week, with schedules and hours dependent on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and the ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Comfort using technology and two-way communication devices.
Ability to perform essential communication and collaboration functions, use office and computer systems, access and review written and electronic information, and move within the work environment.
Ability to stand and walk for prolonged periods and occasionally reach above eye level, stoop, kneel, or crouch.
Must be able to apprehend shoplifters and sustain long periods in enclosed surveillance areas.
Frequently lift or move up to 30 pounds.
Requires close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage-reduction efforts.

Responsibilities

Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and create a safe, welcoming first impression.
Help deter theft, identify suspicious behavior, and support shortage-reduction efforts.
Partner with store teams and Asset Protection leaders to support safety and service.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Respond calmly and professionally to incidents, medical situations, and other store needs; help facilitate basic first aid.
Document theft, accidents, audits, and other incidents through accurate and timely reporting.
Conduct operational audits and complete assigned Asset Protection tasks.
Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
Use technology and two-way communication devices to stay connected and support timely response.
Provide testimony in criminal or civil legal proceedings, as needed.
Review updates and department information, collaborate with colleagues, and support customer and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice