Asset Protection Captain, Kings Plaza - Full Time

Macy's•Crystal, MN

3d•$19 - $31•Onsite

About The Position

The Asset Protection Captain leads the store’s Asset Protection efforts by training, coaching, and supervising Asset Protection colleagues in detecting, preventing, and responding to theft, fraud, and safety-related incidents. The role supports a safe, secure, and customer-focused store environment while helping protect company assets, reduce risk, and support store profitability. The position contributes to protecting customers, colleagues, and company assets through leadership, training, investigations, and partnership with store teams and local law enforcement. The Captain supports a controlled environment where customers can shop with confidence and colleagues can provide service safely and effectively. The role includes leading and developing Asset Protection colleagues; supporting loss-prevention programs; responding to incidents; conducting investigations, audits, and surveillance; preparing reports; and supporting compliance with company policies and legal requirements. The Captain may apprehend shoplifters, partner with law enforcement, and represent the company in court when needed. The position also involves prolonged standing or walking, time in surveillance areas, occasional reaching, stooping, kneeling, or crouching, and frequently lifting or moving up to 30 pounds.

Requirements

Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
Knowledge of, or ability to learn, company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
Ability to complete required security training and maintain certifications required by law.
Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
For jobs in New York, a current New York State Security Guard License is required.
Ability to communicate and collaborate, access and review written and electronic information, and use office and computer systems.
Ability to sustain long periods in surveillance areas and stand or walk for prolonged periods.
Ability to occasionally reach above eye level, stoop, kneel, or crouch.
Frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience with surveillance, alarm, reporting, or case management systems.
Experience partnering with local law enforcement or supporting criminal investigations.
Strong written communication skills for preparing clear, complete, and timely incident reports.
Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations.

Responsibilities

Lead, coach, train, and support Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
Partner with store leadership to support a safe, secure, and customer-focused environment.
Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
Support company policies and legal requirements related to apprehensions, searches, seizures, evidence preservation, and compliance.
Support programs and routines that prevent theft, fraud, and policy violations involving customers or colleagues.
Recover merchandise and respond to incidents, including apprehending shoplifters or individuals involved in criminal activity.
Investigate incidents involving customers, colleagues, or company property while following company policies and legal requirements.
Prepare clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
Conduct and oversee audits, identify compliance gaps, and help maintain standards.
Build partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
Represent the company professionally in court when needed for criminal or civil cases involving company interests.
Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
Create a respectful and inclusive environment that strengthens trust with colleagues, customers, and the communities served.
Maintain regular, dependable attendance and punctuality, and perform other duties as needed.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.