Asset Protection Officer, Vancouver - Full Time
About The Position
As an Asset Protection Officer, you provide a visible, welcoming presence that helps create a safe, secure, and service-focused shopping environment. You are stationed at store entrances, high-traffic areas, and high-shortage locations to help deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to deliver a positive experience. The role combines customer service with asset protection and involves responding calmly and professionally to incidents and other store needs. You will help protect company assets, support shortage reduction, assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives, and document incidents accurately. You will also complete operational audits and assigned Asset Protection tasks, follow relevant company policies and legal standards, assist with basic first aid, and provide testimony in legal proceedings when needed. The position requires frequent standing and walking, possible extended periods in surveillance areas, and the ability to lift or move up to 30 pounds. This is an entry-level, full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts and may include days, evenings, and holidays; hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and the ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- Comfort using technology and two-way communication devices.
- Ability to perform prolonged periods of standing and walking around the store or department.
- Ability to sustain long periods in enclosed surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
- Ability to apprehend shoplifters.
- Ability to access and review written and electronic information, move within the work environment, and interact with workplace materials as needed.
- Close vision, color vision, and ability to adjust focus.
- For jobs in New York, a current New York State Security Guard License is required.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage reduction efforts.
Responsibilities
- Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Greet customers and help create a safe, welcoming shopping environment.
- Help deter theft, identify suspicious activity, and support shortage reduction efforts.
- Partner with store teams and Asset Protection leaders to support safety and service.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Document theft, accidents, audits, and other incidents accurately and promptly.
- Conduct operational audits and complete assigned Asset Protection tasks.
- Follow company policies and legal standards concerning apprehensions, searches, evidence handling, and confidential information.
- Respond calmly and professionally to incidents, medical situations, and other store needs.
- Help facilitate basic first aid for customers and colleagues.
- Use technology and two-way communication devices to stay connected and support timely responses.
- Provide testimony in criminal or civil legal proceedings as needed.
- Maintain regular, dependable attendance and punctuality.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
