Asset Protection Officer, Pentagon City - Full Time
About The Position
The Asset Protection Officer creates a safe, secure, and service-focused shopping environment as a visible, welcoming presence at store entrances, high-traffic areas, and high-shortage locations. This entry-level role helps deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to deliver a positive experience. Officers respond professionally to incidents and medical situations, assist with apprehensions under the direction of Asset Protection leaders, document incidents, conduct operational audits, and follow company policies and legal standards. The role also involves using technology and two-way communication devices and may require providing testimony in legal proceedings.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- Comfort using technology and two-way communication devices.
- For jobs in New York, a current New York State Security Guard License is required.
- Ability to perform prolonged periods of standing and walking around the store or department.
- Ability to occasionally reach above eye level, stoop, kneel, or crouch.
- Ability to apprehend shoplifters.
- Ability to sustain long periods in enclosed surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage-reduction efforts.
Responsibilities
- Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Greet customers and help create a safe, welcoming first impression.
- Deter theft, identify suspicious activity, and support shortage-reduction efforts.
- Partner with store teams and Asset Protection leaders to support safety and service.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Respond calmly and professionally to incidents, medical situations, and other store needs.
- Document theft, accidents, audits, and other incidents accurately and promptly.
- Conduct operational audits and complete assigned Asset Protection tasks.
- Follow company policies and legal standards regarding apprehensions, searches, evidence handling, and confidential information.
- Help facilitate basic first aid for customers and colleagues.
- Provide testimony in criminal or civil legal proceedings as needed.
- Use technology and two-way communication devices to stay connected and support timely responses.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
