Asset Protection Officer, Pentagon City - Full Time
About The Position
The Asset Protection Officer is an entry-level role responsible for helping create a safe, secure, and service-focused shopping environment. Officers maintain a visible, welcoming presence at store entrances, high-traffic areas, and high-shortage locations to help deter theft, identify potential risks, and support customer and colleague safety. They work with store teams and Asset Protection leaders to reduce shortage and deliver a positive experience for everyone entering the store. The role includes greeting customers, supporting safety and service, responding calmly and professionally to incidents and medical situations, and using technology and two-way communication devices to stay connected. Officers assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives; document theft, accidents, audits, and other incidents; conduct operational audits; and complete assigned Asset Protection tasks. They follow company policies and legal standards concerning apprehensions, searches, evidence handling, and confidential information, provide basic first aid when needed, and may testify in criminal or civil legal proceedings. The position requires flexible availability, including days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week. The role involves prolonged standing and walking, may include occasional reaching, stooping, kneeling, or crouching, and requires the ability to apprehend shoplifters, spend extended periods in surveillance areas, and frequently lift or move up to 30 pounds. Macy’s offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, colleague resource groups, and volunteer opportunities.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and the ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- For jobs in New York, a current New York State Security Guard License is required.
- Comfort using technology and two-way communication devices.
- Ability to perform prolonged periods of standing and walking around the store or department.
- Ability to apprehend shoplifters and sustain long periods of time enclosed in surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage-reduction efforts.
Responsibilities
- Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Greet customers and help create a safe, welcoming, customer-first shopping environment.
- Help deter theft, identify suspicious activity, and support shortage-reduction efforts.
- Partner with store teams and Asset Protection leaders to support safety and service.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Respond calmly and professionally to incidents, medical situations, and other store needs.
- Document theft, accidents, audits, and other incidents accurately and promptly.
- Conduct operational audits and complete assigned Asset Protection tasks.
- Follow company policies and legal standards regarding apprehensions, searches, evidence handling, and confidential information.
- Respond to medical situations and help facilitate basic first aid for customers and colleagues.
- Provide testimony in criminal or civil legal proceedings as needed.
- Use technology and two-way communication devices to stay connected and support timely response.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
