Asset Protection Officer, Memorial City - Full Time

Macy's • Houston, TX

1d

About The Position

The Asset Protection Officer creates a safe, secure, and service-focused shopping environment through a visible, welcoming presence at store entrances, high-traffic areas, and high-shortage locations. The role helps deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to provide a positive experience. Officers respond calmly and professionally to incidents and medical situations, use technology and two-way communication devices, and support shortage-reduction efforts. They may assist with apprehensions under the direction of Asset Protection leaders and provide testimony in legal proceedings as needed.

This position requires prolonged standing and walking around the store, and may involve occasional reaching above eye level, stooping, kneeling, or crouching. The role may require long periods in enclosed surveillance areas, the ability to apprehend shoplifters, and frequent lifting or moving of up to 30 pounds. Colleagues must be available for days, evenings, weekends, and holidays; schedules include weekend shifts and depend on business needs and colleague availability. Full-time colleagues are typically scheduled to work 30 or more hours per week.

Macy’s offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, learning and leadership development, colleague resource groups, and volunteer opportunities. Additional offerings include merchandise discounts, performance-based incentives, an annual merit review, and an Employee Assistance Program with mental health counseling and legal and financial advice.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, colleagues, and supervisors.
• Ability to read and understand employment policies, safety rules, and procedures in English.
• Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• Comfort using technology and two-way communication devices.
• Ability to stand and walk for prolonged periods and sustain long periods in enclosed surveillance areas.
• Ability to apprehend shoplifters.
• Ability to frequently lift or move up to 30 pounds.
• Ability to access and review written and electronic information and move within the work environment as needed.
• Close vision, color vision, and ability to adjust focus.
• For jobs in New York, a current New York State Security Guard License is required.

Nice To Haves

• Experience in retail, customer service, security, safety, or asset protection.
• Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
• Prior experience supporting audits, incident documentation, or shortage-reduction efforts.

Responsibilities

• Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
• Greet customers and help create a safe, welcoming first impression.
• Help deter theft, identify suspicious behavior, and support shortage-reduction efforts.
• Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
• Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
• Respond calmly and professionally to incidents, medical situations, and other store needs; help facilitate basic first aid.
• Document theft, accidents, audits, and other incidents accurately and promptly.
• Conduct operational audits and complete assigned Asset Protection tasks.
• Use technology and two-way communication devices to stay connected and support timely responses.
• Follow company policies and legal standards for apprehensions, searches, evidence handling, and confidential information.
• Provide testimony in criminal or civil legal proceedings as needed.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed