Asset Protection Officer, Memorial City - Full Time

Macy's•Houston, TX

1d•$15 - $22•Onsite

About The Position

As an Asset Protection Officer, you are a visible and welcoming presence who helps create a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you help deter theft, identify potential risk, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store. This entry-level role combines security and customer service, helping customers and colleagues feel comfortable and cared for while protecting the business.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
For jobs in New York, a current New York State Security Guard License is required.
Comfort using technology and two-way communication devices.
Ability to apprehend shoplifters.
Ability to stand and walk for prolonged periods and sustain long periods in enclosed surveillance areas.
Ability to occasionally reach above eye level, stoop, kneel, or crouch, and frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage-reduction efforts.

Responsibilities

Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and create a welcoming first impression.
Help deter theft, identify suspicious activity, and support shortage-reduction efforts.
Partner with store teams and Asset Protection leaders to support safety and service.
Respond calmly and professionally to incidents, medical situations, and other store needs.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Follow company policies and legal standards for apprehensions, searches, evidence handling, and confidential information.
Help facilitate basic first aid for customers and colleagues during medical situations.
Provide testimony in criminal or civil legal proceedings as needed.
Use technology and two-way communication devices to stay connected and support timely responses.
Review updates and department information and collaborate with colleagues to support store and customer results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice