Asset Protection Officer, Vancouver - Full Time

Macy's•Vancouver, WA

19h

About The Position

The Asset Protection Officer provides a visible, welcoming presence that helps create a safe, secure, and service-focused shopping environment. The role is stationed at store entrances, high-traffic areas, and high-shortage locations to help deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to provide a positive experience. The officer supports asset protection and shortage reduction, assists with apprehensions under the direction of Asset Protection leaders, Captains, or Detectives, and documents theft, accidents, audits, and other incidents. The role also involves conducting assigned operational audits and Asset Protection tasks, responding calmly to incidents and medical situations, helping facilitate basic first aid, and providing testimony in legal proceedings when needed. Officers must follow company policies and legal standards concerning apprehensions, searches, evidence handling, and confidential information. The position requires prolonged standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters, and the ability to spend long periods in enclosed surveillance areas. It frequently involves lifting or moving up to 30 pounds. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts; hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and the ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
Comfort using technology and two-way communication devices.
Ability to apprehend shoplifters.
Ability to stand and walk for prolonged periods and spend long periods in enclosed surveillance areas.
Ability to frequently lift or move up to 30 pounds; occasional reaching above eye level, stooping, kneeling, or crouching may be required.
Close vision, color vision, and ability to adjust focus.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Responsibilities

Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and help create a safe, welcoming first impression.
Help deter theft, identify suspicious activity, and support shortage reduction efforts.
Partner with store teams and Asset Protection leaders to support safety and service.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Respond calmly and professionally to incidents, medical situations, and other store needs; help facilitate basic first aid.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Use technology and two-way communication devices to stay connected and support timely responses.
Follow company policies and legal standards regarding apprehensions, searches, evidence handling, and confidential information.
Provide testimony in criminal or civil legal proceedings as needed.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice