Retail Brand Ambassador - Ralph Lauren Kids, Garden State Plaza - Full Time

Macy's•Paramus, NJ

9d•Onsite

About The Position

As a Retail Brand Ambassador for Ralph Lauren Kids, you drive sales by connecting with customers, sharing vendor product knowledge, recommending and upselling products, and cultivating repeat clientele. You serve as the expert for the brand and communicate customer needs and shopping patterns to store leadership and vendor partners. You also carry out merchandising initiatives and help create an inclusive, respectful environment that builds authentic connections with colleagues, customers, and communities. The role includes providing exceptional customer service; supporting sales, turn, and gross margin goals; building brand-specific clientele; and planning and leading vendor-sponsored and other customer-facing events. You help maintain a neat, clean, and properly signed sales floor and use Macy’s point-of-sale systems and company devices to complete transactions. This is a full-time position at Garden State Plaza. Full-time colleagues are typically scheduled for 30 or more hours per week, depending on business needs and availability.

Requirements

At least 1 year of previous selling or retail experience.
Ability to build relationships and convert customers into clients.
Energetic, positive attitude, with vision and creativity.
Self-starter who can work independently and as part of a team, with excellent time-management skills.
Ability to communicate and present information effectively to customers, peers, and all levels of management.
Excellent verbal, written, and interpersonal communication skills, including the ability to collaborate across departments.
Comfort using computers, mobile devices, and radio-frequency equipment.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to lift at least 30 pounds; stand for at least two consecutive hours; and frequently move, reach, stoop, kneel, crouch, and climb ladders.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Color vision.

Responsibilities

Provide an exceptional customer experience and make the customer the priority.
Greet customers, make product recommendations, and upsell.
Serve as a liaison between designated vendors, personal stylists, and store leadership.
Keep the sales floor neat, clean, and properly signed for sales and markdowns.
Create and implement practices to drive sales, turn, and gross margin above the company average.
Build brand-specific clientele to support local marketing.
Execute vendor and non-vendor events to increase sales.
Plan, organize, and lead customer-facing vendor-sponsored events in partnership with vendors, meeting sales and participation goals.
Use Macy’s point-of-sale systems and company devices to complete customer transactions.
Communicate customer needs and shopping patterns to leadership and the vendor community.
Foster an accepting and respectful environment and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.