Men's Ralph Lauren Selling Specialist - Full Time - Haywood Mall

Belk•Greenville, SC

About The Position

The Ralph Lauren Selling Specialist delivers a positive customer experience as a subject matter expert on Ralph Lauren merchandise and maintains presentations in accordance with brand standards. The role supports sales and store key metrics through excellent service, relationship building, clienteling, product recommendations, and promotion of Ralph Lauren brands. This is an hourly position with monthly bonus eligibility. The specialist provides personalized customer service, develops customer loyalty, and uses selling tools and digital devices to support a seamless omnichannel experience. The role also maintains merchandise presentation and selling-area standards, supports promotions and customer outreach, contributes to a positive store culture, and assists with fulfillment, operations, and asset protection.

Requirements

Dedication to customer service and drive to achieve store objectives.
Skills and experience to perform the role and commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Strong communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with teammates, vendors, customers, and the community.
Greet, engage, and assist customers, creating a welcoming environment and personalized shopping experience.
Build customer loyalty by providing best-in-class service and tailored product recommendations.
Use selling tools and digital devices to discuss inventory, assortment, product features, and benefits and provide an omnichannel experience.
Use brand guides and training materials to build product knowledge, apply advanced selling techniques, and make styling suggestions.
Encourage repeat client interactions as a knowledgeable and trusted resource.
Maintain appealing selling areas, merchandise presentations, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Align merchandise presentations with visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and support brand, department, and store success.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support fulfillment and asset protection initiatives by accurately and efficiently executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.