WGACA Handbag Specialist - Full Time - Haywood Mall

Belk•Greenville, SC

About The Position

The WGACA Handbag Specialist delivers an elevated customer experience as a subject matter expert on What Goes Around Comes Around merchandise, while maintaining presentations aligned with brand standards. The role supports sales and store key metrics by building customer relationships, clienteling, recommending products, and selling pre-owned luxury and vintage apparel. This is an hourly position with commission eligibility. The specialist creates welcoming, personalized shopping experiences and builds customer loyalty through tailored recommendations and knowledgeable product guidance. The role uses selling tools and digital devices to support an omnichannel experience, and applies brand guides and training materials to deepen product knowledge and improve selling opportunities. The position also maintains merchandise presentation, signage, fitting rooms, and selling-area cleanliness; supports promotions, events, customer outreach, store fulfillment, and asset protection; and contributes to a positive team culture. Work includes moving throughout store areas, bending, reaching, stretching, and lifting, carrying, or moving at least 40 pounds. Scheduling is flexible according to business needs and includes nights, weekends, and holidays.

Requirements

Dedication to customer service and drive to achieve store objectives.
Skills and experience to perform the role and commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability for a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to move around all store areas regularly and remain accessible to customers.
Ability to bend, reach, stretch for product, and lift, carry, and move at least 40 pounds.

Responsibilities

Take ownership and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community.
Greet and assist customers, providing warm, personalized service and a welcoming shopping environment.
Build customer loyalty through excellent service and tailored product recommendations.
Use selling tools and digital devices to provide an omnichannel experience and communicate inventory, assortment, and product features and benefits.
Use brand guides and training materials to increase product knowledge, apply advanced selling techniques, and make styling suggestions; encourage repeat client interactions.
Maintain selling areas, merchandise presentation, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment, following visual merchandising directives and brand standards.
Execute promotions, special events, and customer outreach to maximize performance and contribute to department and store success.
Support a positive store culture by connecting with teammates, sharing knowledge, and celebrating achievements.
Support store fulfillment and asset protection by accurately executing omnichannel and operations processes, maintaining product protection standards, and following safety and security protocols.