Clarins Counter Manager - Full Time - Haywood Mall

Belk•Greenville, SC

About The Position

The Beauty Counter Manager drives personal and team results within an assigned brand. The role builds personalized client relationships and shares enthusiasm for cosmetic, beauty, and fragrance trends. It uses engaging selling behaviors and strategies to enhance the customer experience and executes promotions, special events, and customer outreach initiatives. The role calls for a competitive drive and entrepreneurial confidence to excel in a fast-paced commission environment. This is an hourly position with monthly bonus eligibility.

Requirements

At least 1 year of retail experience and a dedication to customer service excellence.
Ability to use data, guidance, and judgment to make timely, effective decisions that contribute to team and business success.
Skills and experience to perform in the role, with a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
Self-directed and able to work with minimal supervision in a deadline-driven environment.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 pounds.
Comfort with and enjoyment of assisting customers with makeup application and skincare services.
Must maintain all required professional licenses and certifications, including state-specific demonstrator or cosmetology licenses when required by applicable state and local regulatory boards.

Responsibilities

Take ownership, accountability, and initiative in achieving store objectives and personal and store key metrics.
Build genuine relationships with team members, vendors, customers, and the community to create memorable store experiences.
Lead the team in excellent customer service, sales, goal achievement, promotions, special events, and customer outreach.
Foster a positive store culture by sharing team successes, celebrating associate achievements, and modeling behaviors that strengthen performance and customer service.
Build personal and team product knowledge, suggestive selling behaviors, artistry skills, and expertise in current industry tips and beauty trends.
Drive repeat client interactions by serving as a knowledgeable and trusted resource.
Support associate onboarding and continued learning, initiate teaching opportunities, and strengthen team selling skills.
Meet with Beauty Advisors in team meetings and one-on-one touch bases to review goals and performance results.
Ensure associates are informed and confident about available inventory and product assortment.
Use clienteling tools and technology to provide personalized, seamless omnichannel experiences.
Support store fulfillment in designated areas by accurately and efficiently completing omni processes.
Support merchandising, replenishment, recovery, and cleanliness to maintain daily visual merchandising and beauty hygiene standards.
Align product presentations with vendor and company directives.
Partner with store leaders to align team schedules with business needs, traffic plans, and event strategies.
Adapt tactics and shift focus in response to changing circumstances and business needs.
Lead shortage control and inventory accuracy in designated areas, including timely price changes, product transfers, and processing of damaged items.
Promote team knowledge of inventory management, asset protection procedures, and safety guidelines.