Beauty Counter Manager - Clarins, Santa Anita - Full Time

Macy's•Arcadia, CA

11d•$19 - $31

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages the Clarins cosmetics brand counter. The role combines team leadership, sales performance, customer engagement, and brand presentation. The manager provides personalized consultations and expert product application, builds customer relationships through outreach and follow-up, and supports the team in delivering thoughtful, individualized service. The position includes reviewing sales results and developing strategies to grow the business; planning and executing vendor events and promotions; collaborating with vendors, personal stylists, and store leadership; and overseeing merchandising, hygiene, stock replenishment, and team performance. The manager also helps customers open credit accounts and understand loyalty benefits, resolves concerns professionally, and stays informed about product launches and beauty trends. The role requires flexible availability for days, evenings, weekends, and holidays, with regular dependable attendance and punctuality. Macy’s describes full-time colleagues as typically scheduled for 30 or more hours per week, though hours depend on business needs and colleague availability. The position involves frequent standing and movement, lifting, reaching, and use of computers and other technology, including handheld equipment and cash registers.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience is preferred.

Responsibilities

Lead and support a team of Beauty Advisors while managing the cosmetics brand counter.
Deliver personalized consultations, expert product knowledge, and exceptional customer service.
Build lasting client relationships through outreach and follow-up.
Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow sales and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, clean and stocked testers, current signage and pricing, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns in a professional, customer-first manner.
Stay informed about new launches, best-sellers, and beauty trends to support team education.
Coach team members, model collaboration, and support team performance.
Maintain a polished, organized, shoppable counter and help with merchandising updates.
Manage multiple priorities in a fast-paced environment with attention to detail.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.