Beauty Counter Manager - Clarins, Santa Anita - Full Time

Macy's•Arcadia, CA

11d

About The Position

The Beauty Counter Manager leads a team of Beauty Advisors and manages all aspects of a specific cosmetics brand. The role combines team leadership, customer engagement, personalized beauty consultations, expert product application, and client development to deliver exceptional service and grow sales. The manager builds customer relationships through outreach and follow-up, analyzes business performance, executes vendor events and promotions, and partners with vendors and store leadership. The role also oversees merchandising, stock presentation, hygiene, and team performance to maintain a polished brand experience. Full-time colleagues are typically scheduled for 30 or more hours per week; actual hours depend on business needs and colleague availability.

Requirements

3–5 years of relevant retail, beauty, or leadership experience preferred.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Communicate effectively with customers, co-workers, and supervisors.
Read and understand employment policies and safety rules and procedures in English.
Manage multiple priorities in a fast-paced environment with strong attention to detail.
Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
Meet the physical requirements of the position, including talking, lifting, moving, standing, reaching, stooping, kneeling, crouching, and climbing ladders.
Stand for at least two consecutive hours and lift at least 25 pounds.
Have close vision, color vision, depth perception, and focus adjustment.
Frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Nice To Haves

3–5 years of relevant retail, beauty, or leadership experience.

Responsibilities

Lead and support a team of Beauty Advisors while managing a cosmetics brand counter.
Deliver personalized consultations, expert product application, and exceptional customer service.
Develop client relationships through outreach, follow-up, and personalized service.
Review and analyze sales performance and implement strategies to grow business and improve results.
Plan and execute in-store and vendor-led events to drive traffic and engagement.
Maintain brand standards through merchandising, hygiene, tester upkeep, signage, and stock replenishment.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
Resolve customer concerns professionally and with a customer-first approach.
Stay informed about product launches, best-sellers, and beauty trends and support team education.
Coach the team, model collaboration, and help achieve sales goals and strong customer experiences.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal/financial advice.