Retail Bike Technician

DICK'S Sporting Goods•Columbia, SC

About The Position

The Bike Technician is a technically focused role centered on providing a differentiated customer experience for cyclists. The Bike Tech builds and repairs bicycles according to established procedures and uses personal experience, industry research, and trends to provide product recommendations aligned with customer needs. The role also supports sales and merchandise presentation in the Bike Department, assists with exercise-equipment assembly as needed, and helps the team across the store.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs. (up to 5 times per hour).
Ability to stand or walk for extended periods, up to 4 hours.

Nice To Haves

Prior experience building, repairing, and selling bicycles.

Responsibilities

Provide passionate customer service and create a world-class customer experience, particularly in the Bike Department.
Engage with customers to demonstrate product knowledge, passion, dedication, and commitment to their sport or activity.
Recommend products that align with customer needs, drawing on personal experience, industry research, and trends.
Promote company programs, including warranty sales, the Scorecard loyalty program, private-label credit cards, and seasonal promotions.
Achieve sales goals by selling bicycles and related merchandise.
Build and repair bicycles according to established procedures.
Assist with exercise-equipment assembly as needed.
Maintain merchandise presentation and signage in the Bike Department according to company standards.
Follow safety, loss-prevention, and standard operating procedures, and maintain the confidentiality of company information.
Support the team across the store with an all-hands-on-deck approach.
Perform other tasks as assigned by management.