Retail Bike Technician

DICK'S Sporting Goods•Raleigh, NC

About The Position

The Bike Technician is a technically focused role centered on providing cyclists with a differentiated customer experience. The Bike Technician builds and repairs bicycles according to established procedures and uses personal experience, industry research, and trends to recommend products that align with customer needs. The role also supports sales, merchandise presentation, safety and loss-prevention procedures, and the store team across departments.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs., up to five times per hour.
Ability to stand or walk for extended periods of up to four hours.

Nice To Haves

Prior experience building, repairing, and selling bicycles is preferred.

Responsibilities

Provide passionate customer service and create a world-class customer experience, particularly in the Bike Department.
Engage with customers and demonstrate knowledge, dedication, and commitment to their sport or activity.
Recommend products suited to customers’ needs, drawing on personal experience, industry research, and trends.
Promote company programs, including warranty sales, the Scorecard loyalty program, private-label credit cards, and seasonal promotions.
Achieve sales goals through selling bikes and related merchandise.
Build and repair bikes according to established procedures.
Assist with assembling exercise equipment as needed.
Maintain merchandise presentation and signage in the Bike Department according to company standards.
Follow safety, loss-prevention, and standard operating procedures, and maintain the confidentiality of company information.
Support the team across the store with an all-hands-on-deck approach.
Perform other tasks as assigned by management.