Retail Bike Technician

DICK'S Sporting Goods•Clackamas, OR

About The Position

The Bike Technician is a technically focused role centered on providing a differentiated customer experience to cyclists. The Bike Technician builds and repairs bicycles according to established procedures and uses personal experience, industry research, and trends to provide product recommendations that align with customer needs. The role also assists with assembling exercise equipment as needed and supports the team across the store.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs. (up to 5 times per hour).
Ability to stand or walk for extended periods of time, up to 4 hours.

Nice To Haves

Prior experience building, repairing, and selling bicycles is preferred.

Responsibilities

Create a world-class customer experience through passionate customer service and customer engagement, particularly in the Bike Department.
Uphold company standards for merchandise presentation.
Interact genuinely with customers and demonstrate passion, knowledge, dedication, and commitment to their sport or activity.
Promote company programs, including warranty sales, Scorecard, private-label credit cards, and seasonal promotions.
Achieve sales goals through selling bikes and related merchandise.
Build and repair bikes according to established procedures.
Assist with assembling exercise equipment as needed.
Maintain Bike Department merchandise presentation and signage to company standards.
Follow safety, loss prevention, and standard operating procedures, and maintain confidentiality of company information.
Support the team across the store with an all-hands-on-deck approach.
Perform other tasks assigned by management.