Retail Bike Technician

DICK'S Sporting Goods • Ellicott City, MD

2d

About The Position

The Bike Technician is a technically focused role centered on providing cyclists with a differentiated customer experience. The technician builds and repairs bicycles according to established procedures and uses personal experience, industry research, and trends to recommend products that meet customers’ needs. The role also involves selling bikes and related merchandise, maintaining Bike Department presentation standards, and supporting the store team as needed.

Requirements

• Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs., up to five times per hour.
• Ability to stand or walk for extended periods of up to four hours.

Nice To Haves

• Prior experience building, repairing, and selling bicycles.

Responsibilities

• Provide passionate customer service and create a world-class customer experience, particularly in the Bike Department.
• Engage with customers to demonstrate knowledge, dedication, and commitment to their sport or activity.
• Recommend products based on customer needs, personal experience, industry research, and trends.
• Promote company programs, including warranty sales, Scorecard, private-label credit cards, and seasonal promotions.
• Achieve sales goals by selling bikes and related merchandise.
• Build and repair bicycles in accordance with established procedures.
• Assist with exercise equipment assembly as needed.
• Maintain Bike Department merchandise presentation and signage to company standards.
• Follow policies and procedures related to safety, loss prevention, and standard operating procedures.
• Maintain the confidentiality of company information.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

Benefits

• Paid leave in accordance with applicable state requirements.
• A suite of benefits is offered; details are available at www.benefityourliferesources.com.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed