Retail Bike Technician

DICK'S Sporting Goods•Livonia, MI

About The Position

The Bike Technician is a technically focused role centered on providing a differentiated customer experience to cyclists. The Bike Technician builds and repairs bicycles according to established procedures and uses personal experience, industry research, and trends to recommend products that meet customer needs. The role also supports the wider store team and may assist with assembling exercise equipment.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 pounds, up to five times per hour.
Ability to stand or walk for extended periods of up to four hours.

Nice To Haves

Prior experience building, repairing, and selling bicycles.

Responsibilities

Provide passionate customer service and create a world-class customer experience, especially in the Bike Department.
Engage with customers and demonstrate knowledge, dedication, and commitment to cycling and related activities.
Recommend products that align with customers’ needs.
Promote company programs, including warranty sales, the Scorecard loyalty program, private-label credit cards, and seasonal promotions.
Achieve sales goals by selling bicycles and related merchandise.
Build and repair bicycles according to established procedures.
Assist with exercise equipment assembly as needed.
Maintain Bike Department merchandise presentation and signage to company standards.
Follow safety, loss-prevention, and standard operating procedures, and maintain confidentiality of company information.
Support the team across the store as needed and perform other tasks assigned by management.