Retail Bike Technician

DICK'S Sporting Goods•Store0419 Mall of Georgia GA, GA

About The Position

The Bike Technician is a technically focused role centered on providing a differentiated customer experience to cyclists. The Bike Tech builds and repairs bicycles according to established procedures and uses personal experience, industry research, and trends to provide product recommendations that align with customer needs. The role also supports the Bike Department and the wider store team through customer service, sales, merchandise presentation, safety practices, and other tasks assigned by management.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs. (up to five times per hour).
Ability to stand or walk for extended periods of time, up to four hours.

Nice To Haves

Prior experience building, repairing, and selling bicycles is preferred.

Responsibilities

Provide a world-class customer experience through passionate customer service and customer engagement, particularly in the Bike Department.
Uphold company standards for merchandise presentation.
Interact with customers to demonstrate knowledge, passion, dedication, and commitment to their sport or activity.
Promote company programs, including warranty sales, the Scorecard loyalty program, private-label credit cards, and seasonal promotions.
Achieve sales goals by selling bikes and related merchandise.
Build and repair bikes in accordance with established procedures.
Assist with assembly of exercise equipment as needed.
Maintain Bike Department merchandise presentation and signage to company standards as directed.
Follow policies and procedures related to safety, loss prevention, and standard operating procedures, and maintain the confidentiality of company information.
Support the store team with an all-hands-on-deck approach.
Perform other tasks as assigned by management.