Retail Bike Technician

DICK'S Sporting Goods•Moore, OK

About The Position

The Bike Technician is a technically focused role centered on providing a differentiated customer experience for cyclists. The Bike Tech builds and repairs bicycles according to established procedures and uses personal experience, industry research, and trends to provide product recommendations that meet customer needs. The role also supports sales, merchandise presentation, safety, and the wider store team.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs. (up to 5 times per hour).
Ability to stand or walk for extended periods of time, up to 4 hours.

Nice To Haves

Prior experience building, repairing, and selling bicycles.

Responsibilities

Create a world-class customer experience through passionate customer service and customer engagement, particularly in the Bike Department.
Uphold company standards for merchandise presentation.
Interact with customers to demonstrate passion, knowledge, dedication, and commitment to their sport or activity.
Promote company programs, including warranty sales, Scorecard, private-label credit cards, and seasonal promotions.
Achieve sales goals through selling bikes and related merchandise.
Build and repair bikes according to established procedures.
Assist with the assembly of exercise equipment as needed.
Maintain Bike Department merchandise presentation and signage to company standards.
Follow policies and procedures related to safety, loss prevention, and standard operating procedures; maintain confidentiality of company information.
Support the team across the store as needed.
Perform other tasks assigned by management.