Retail Bike Technician

DICK'S Sporting Goods • Puyallup, WA

5d • $17 - $24

About The Position

The Bike Technician is a technically focused role centered on providing a differentiated customer experience to cyclists. The Bike Technician builds and repairs bicycles according to established procedures and uses personal experience and industry research and trends to recommend products that align with customer needs. The role also supports customer service and sales, maintains Bike Department merchandise presentation and signage, promotes company programs, and assists the store team as needed.

Requirements

• Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 pounds, up to five times per hour.
• Ability to stand or walk for extended periods, up to four hours.

Nice To Haves

• Prior experience building, repairing, and selling bicycles.

Responsibilities

• Create a world-class customer experience through passionate customer service and customer engagement, particularly in the Bike Department.
• Provide product recommendations aligned with customers’ needs, drawing on personal experience and industry research and trends.
• Uphold company standards for merchandise presentation.
• Interact genuinely with customers and demonstrate passion, knowledge, dedication, and commitment to their sport or activity.
• Promote company programs, including warranty sales, Scorecard, private-label credit cards, and seasonal promotions.
• Achieve sales goals by selling bikes and related merchandise.
• Build and repair bicycles according to established procedures.
• Assist with assembling exercise equipment as needed.
• Maintain Bike Department merchandise presentation standards and signage according to company standards and direction.
• Follow established policies and procedures related to safety, loss prevention, and standard operating procedures, and maintain confidentiality of company information.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

Benefits

• A generous suite of benefits is offered; details are available at www.benefityourliferesources.com.
• Compliance with applicable state paid leave requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed