Retail Bike Technician

DICK'S Sporting Goods•Rochester Hills, MI

About The Position

The Bike Technician is a technically focused role centered on providing a differentiated customer experience for cyclists. The technician builds and repairs bicycles according to established procedures and draws on personal experience and industry research and trends to recommend products that meet customers’ needs. The role also supports sales and customer service in the Bike Department and across the store, maintains merchandise presentation standards, and follows company safety, loss-prevention, and operating procedures. The technician may also assist with assembling exercise equipment.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs., up to five times per hour.
Ability to stand or walk for extended periods, up to four hours.

Nice To Haves

Prior experience building, repairing, and selling bicycles.

Responsibilities

Provide passionate customer service and create a world-class customer experience through customer engagement, particularly in the Bike Department.
Make product recommendations that align with customers’ needs, using personal experience and industry research and trends.
Promote company programs, including warranty sales, the Scorecard loyalty program, private-label credit cards, and seasonal promotions.
Achieve sales goals by selling bikes and related merchandise.
Build and repair bicycles according to established procedures.
Assist with assembling exercise equipment as needed.
Maintain merchandise presentation standards and Bike Department signage according to company standards and direction.
Follow established safety, loss-prevention, and standard operating procedures.
Maintain the confidentiality of company information.
Support the team across the store as needed and perform other tasks assigned by management.