Retail Bike Technician

DICK'S Sporting Goods•Greece, NY

1d•$16 - $23•Onsite

About The Position

The Bike Technician is a technically focused retail role centered on providing a differentiated customer experience to cyclists. The Bike Technician builds and repairs bicycles according to established procedures and uses personal experience, industry research, and trends to recommend products that meet customers’ needs. The role also supports the Bike Department’s sales and presentation standards and assists with assembling exercise equipment as needed.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs. (up to 5 times per hour).
Ability to stand or walk for extended periods of time, up to 4 hours.

Nice To Haves

Prior experience building, repairing, and selling bicycles is preferred.

Responsibilities

Provide passionate customer service and create a world-class customer experience through customer engagement, particularly in the Bike Department.
Recommend products to customers based on their needs, personal experience, industry research, and trends.
Uphold company standards for merchandise presentation.
Promote company programs, including warranty sales, the Scorecard loyalty program, private-label credit cards, and seasonal promotions.
Achieve sales goals by selling bicycles and related merchandise.
Build and repair bicycles according to established procedures.
Assist with assembling exercise equipment as needed.
Maintain Bike Department merchandise presentation standards and signage as directed.
Follow policies and procedures related to safety, loss prevention, and standard operating procedures; maintain confidentiality of company information.
Support the team across the store with an all-hands-on-deck approach.
Perform other tasks as assigned by management.