Retail Bike Technician

DICK'S Sporting Goods • North Haven, CT

7d

About The Position

The Bike Technician is a technically focused role centered on providing a differentiated customer experience to cyclists. The Bike Technician builds and repairs bicycles according to established procedures and draws on personal experience and industry research and trends to recommend products that fit customers’ needs. The role also supports sales, customer service, merchandise presentation, safety, and storewide teamwork.

Requirements

• Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs. (up to five times per hour).
• Ability to stand or walk for extended periods, up to four hours.

Nice To Haves

• Prior experience building, repairing, and selling bicycles.

Responsibilities

• Provide passionate customer service and engage customers, particularly in the Bike Department.
• Recommend products that align with customers’ needs, using personal experience and industry research and trends.
• Promote company programs, including warranty sales, Scorecard, private-label credit cards, and seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes according to established procedures.
• Assist with assembling exercise equipment as needed.
• Maintain Bike Department merchandise presentation and signage to company standards.
• Follow established safety, loss-prevention, and standard operating procedures.
• Maintain confidentiality of company information.
• Support the team across the store as needed and perform other tasks assigned by management.

Benefits

• DICK’S Sporting Goods offers a suite of benefits.
• The company complies with applicable state paid leave requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed