Retail Bike Technician

DICK'S Sporting Goods•Store0936 Fashion Island CA, CA

8d•$17 - $25

About The Position

The Bike Technician is a technically focused role centered on providing a differentiated customer experience for cyclists. The Bike Technician builds and repairs bicycles according to established procedures and uses personal experience, industry research, and trends to recommend products that meet customers’ needs. The role also supports sales, merchandise presentation, safety, and the broader store team.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs. (up to five times per hour).
Ability to stand or walk for extended periods of up to four hours.

Nice To Haves

Prior experience building, repairing, and selling bicycles.

Responsibilities

Provide passionate customer service and a world-class customer experience, particularly in the Bike Department.
Engage with customers to demonstrate knowledge, passion, dedication, and commitment to their sport or activity.
Recommend products that align with customers’ needs.
Promote company programs, including warranty sales, the Scorecard loyalty program, private-label credit cards, and seasonal promotions.
Achieve sales goals through selling bicycles and related merchandise.
Build and repair bicycles according to established procedures.
Assist with assembling exercise equipment as needed.
Maintain merchandise presentation and signage in the Bike Department to company standards.
Follow established safety, loss-prevention, and standard operating procedures, and maintain the confidentiality of company information.
Support the team across the store as needed.
Perform other tasks as assigned by management.