Retail Bike Technician

DICK'S Sporting Goods • Midland, TX

8d

About The Position

The Bike Technician is a technically focused role centered on providing a differentiated customer experience for cyclists. The Bike Technician builds and repairs bicycles according to established procedures and uses personal experience, industry research, and trends to recommend products that meet customers’ needs. The role also supports sales and customer service, maintains Bike Department merchandise presentation, and assists the wider store team as needed.

Requirements

• Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs. (up to 5 times per hour).
• Ability to stand or walk for extended periods of up to 4 hours.

Nice To Haves

• Prior experience building, repairing, and selling bicycles.

Responsibilities

• Provide passionate customer service and create a world-class customer experience, particularly in the Bike Department.
• Engage with customers and demonstrate knowledge, dedication, and commitment to their sport or activity.
• Recommend products that align with customer needs, drawing on personal experience and industry research and trends.
• Promote company programs, including warranty sales, Scorecard, private-label credit cards, and seasonal promotions.
• Achieve sales goals through selling bicycles and related merchandise.
• Build and repair bicycles according to established procedures.
• Assist with assembling exercise equipment as needed.
• Maintain Bike Department merchandise presentation and signage to company standards.
• Follow policies and procedures related to safety, loss prevention, and standard operating procedures; maintain confidentiality of company information.
• Support the team across the store and perform other tasks assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed