Retail Bike Technician

DICK'S Sporting Goods•The Woodlands, TX

About The Position

The Bike Technician is a technically focused role centered on providing a differentiated customer experience for cyclists. The Bike Technician builds and repairs bicycles according to established procedures and uses personal experience, industry research, and trends to recommend products that meet customers’ needs. The role also supports sales and customer service, especially in the Bike Department, and assists with exercise equipment assembly as needed.

Requirements

Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 lbs. (up to five times per hour).
Ability to stand or walk for extended periods of up to four hours.

Nice To Haves

Prior experience building, repairing, and selling bicycles is preferred.

Responsibilities

Provide a world-class customer experience through passionate customer service and customer engagement, especially in the Bike Department.
Uphold company merchandise presentation standards.
Interact with customers to demonstrate passion, knowledge, dedication, and commitment to their sport or activity.
Promote company programs, including warranty sales, the Scorecard loyalty program, private-label credit cards, and seasonal promotions.
Achieve sales goals through selling bikes and related merchandise.
Build and repair bikes according to established procedures.
Assist with exercise equipment assembly as needed.
Maintain Bike Department merchandise presentation standards and signage as directed.
Follow policies and procedures related to safety, loss prevention, and standard operating procedures; maintain confidentiality of company information.
Support the team across the store as needed.
Perform other tasks assigned by management.