Retail Bike Technician

DICK'S Sporting Goods • North Haven, CT

13d • $17 - $25

About The Position

The Bike Technician is a technically focused role dedicated to providing cyclists with a differentiated customer experience. The position builds and repairs bicycles according to established procedures and uses personal experience, industry research, and trends to recommend products aligned with customers’ needs. The Bike Technician also supports sales and customer engagement in the Bike Department and across the store, maintains merchandise presentation standards, and assists with exercise equipment assembly as needed.

Requirements

• Ability to stand, bend, stoop, reach, push, pull, and occasionally lift items weighing 15 to 35 pounds, up to five times per hour.
• Ability to stand or walk for extended periods of up to four hours.

Nice To Haves

• Prior experience building, repairing, and selling bicycles.

Responsibilities

• Provide passionate customer service and create a world-class customer experience through customer engagement, especially in the Bike Department.
• Recommend products that align with customer needs, drawing on personal experience, industry research, and trends.
• Uphold company standards for merchandise presentation.
• Demonstrate product knowledge, passion, dedication, and commitment to customers’ sports or activities.
• Promote company programs, including warranty sales, Scorecard, private-label credit cards, and seasonal promotions.
• Achieve sales goals through selling bicycles and related merchandise.
• Build and repair bicycles according to established procedures.
• Assist with assembly of exercise equipment as needed.
• Maintain Bike Department merchandise presentation and signage to company standards.
• Follow policies and procedures related to safety, loss prevention, and standard operating procedures, and maintain confidentiality of company information.
• Support the team across the store with an all-hands-on-deck approach.
• Perform other tasks as assigned by management.

Benefits

• Paid leave in compliance with applicable state requirements.
• A suite of benefits is offered; details are available at www.benefityourliferesources.com.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed