FT Retail Banker

First Security Bank•Cabot, AR

9d•Onsite

About The Position

First Security Bank is seeking a professional, energetic, and team-oriented Retail Banker to serve customers and support banking operations. The position begins as a Retail Banker, with the intent of promotion to Retail Banking Specialist as skills are mastered. The employee will assist customers with transactions, account servicing, financial product information, and issue resolution, and will cross-train in specialist duties such as opening accounts and setting up direct deposits and retirement accounts. This position requires on-site work. The role involves processing customer transactions and deposits, maintaining and balancing cash drawers and bank currency, identifying suspicious or fraudulent activity, completing required reports, assisting with research and discrepancies, and maintaining security and confidentiality. The employee will provide customer service in person and by telephone, promote bank products, support internal staff and management, and develop proficiency with internal banking systems. After completing training, the employee will take on additional retail banking services, including account maintenance, debit card requests and disputes, account opening and closing, wire transfers, check orders, and foreign currency exchanges. The position is scheduled for 40 or more hours per week: Monday through Thursday, 8:00 a.m. to 5:00 p.m.; Friday, 8:00 a.m. to 6:00 p.m.; and Saturday, 9:00 a.m. to 12:00 p.m., typically two Saturdays per month. Extended hours may be required. The employee must maintain reliable transportation and punctual attendance. There are no supervisory responsibilities.

Requirements

High school diploma or GED completion by the end of the graduating year.
Proficiency with Outlook, Word, Excel, typing, 10-key, and internet use.
Commitment to demonstrating First Security's Core 5 values with customers and coworkers.
Reliable transportation, punctual attendance, and ability to work on-site, including occasional extended hours when necessary.
Ability to maintain attention to detail and complete accurate work within short timeframes despite interruptions.
Ability to interact calmly and patiently with customers and coworkers while maintaining confidentiality and professionalism.
Basic mathematical skills, including adding, subtracting, multiplying, and dividing.
Ability to read and interpret documents and draft routine written communications.
Ability to perform the stated physical demands, including repetitive hand and arm movements, speaking and hearing for customer interactions, near- and far-vision tasks, and occasionally lifting and moving up to 25 pounds.

Nice To Haves

One to two years of post-secondary education and/or experience in cash handling, customer service, banking, or a relevant professional role.

Responsibilities

Process customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier's checks, and check cashing, in accordance with identification requirements and bank policies.
Verify checks, identify counterfeit currency, and review transactions for accuracy.
Identify and escalate suspected fraudulent activity, complete required Currency Transaction Reports and SIRF reports, and report suspicious or fraudulent activity to the Bank Secrecy Act Officer.
Maintain and balance cash drawers; process vault currency and proof work; manage coin and currency supplies; assist with night, mail, and ATM deposits; and balance the ATM and main vault as needed.
Inform management of problems, concerns, or outages; research and help resolve discrepancies.
Complete special requests, including savings bond redemption, safe-deposit box access, and account printouts, research, copies, and referrals.
Maintain security by following proper opening, closing, and vault procedures.
Promote bank products, refer customers when appropriate, and support internal staff and management.
Provide quality customer service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
Protect customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
Attend retail training classes and perform additional duties assigned by management.
After training, build consumer and business customer profiles as needed; process debit card requests and disputes; assist with account updates, maintenance, reconciliation, and complaints; open and close accounts; perform wire transfers; order checks; and exchange foreign currency.
Demonstrate ethical conduct, critical thinking, problem-solving, engagement, teamwork, and exceptional service, while building positive, trusting work relationships.