Retail Banker

Farmers State Bank•LaGrange, IN

About The Position

The Retail Banker provides prompt, courteous service to customers by processing transactions, answering questions, and referring customers to other departments. The role acts as a resource to other retail bankers, exercises operational authority within defined limits, accurately maintains cash funds, and serves as the bank’s primary contact with the public. The position reports to Branch Management and does not supervise others. The Retail Banker serves customers at the teller window, processes transactions using judgment within established limits, meets with current and prospective customers to explain bank products, and supports customer acquisition and growth activities. The role also handles account-opening and account-closing forms, customer identification, telephone inquiries, sales of selected bank instruments and cash advances, transaction processing from the night drop or mail, and cash and ledger balancing. Depending on assigned responsibility, the employee may maintain vault cash and open or close the vault. The role requires regular computer use and travel between branch locations. The work environment is usually light to moderate in noise. Physical activities include sitting, standing, talking, hearing, walking, handling or feeling objects, and reaching with the hands and arms. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school education or equivalent.
Customer service skills in both telephone and face-to-face interactions.
Ability to work within defined parameters and make decisions using provided guidelines.
Knowledge of bank products and services and regulatory requirements related to cashing checks and processing other deposit and loan-payment transactions.

Responsibilities

Serve customers at the window and process a variety of transactions, using judgment within established limits regarding transaction validity.
Meet with current or prospective customers and explain the benefits and features of bank products.
Stay informed about regulations and changes in robbery and branch physical-security procedures.
Prepare forms for opening and closing checking, savings, certificate of deposit, and savings bond accounts.
Establish proper identification for new customers and decide whether to accept new accounts based on the credit report and identification provided.
Complete duties aligned with the bank’s Customer Acquisition and Growth program.
Answer telephone inquiries from customers and bank personnel about products and refer customers to other departments as appropriate.
Sell money orders and cashier’s checks and provide cash advances.
Process transactions received through the night drop or mail and send customers receipts.
Order funds for businesses, coins and bills, and foreign currency.
Balance the cash drawer and ATM machine.
Maintain vault cash and open and close the vault daily when assigned vault teller responsibilities.
Balance ledger accounts daily or as needed.
Recognize customer needs and refer customers to the appropriate department.
Perform other related duties as assigned.