FT Retail Banker

First Security Bank•Little Rock, AR

11d•Onsite

About The Position

First Security Bank is seeking a professional, energetic, and team-oriented Retail Banker to serve Arkansas communities. The role assists customers with transactions in person, by mail, and through night deposits; identifies customer needs; services accounts; explains financial products; and helps resolve customer issues. The employee begins as a Retail Banker and is expected to cross-train for Retail Banking Specialist duties as skills are mastered, including opening accounts and setting up direct deposits and retirement accounts. This position requires on-site work and has no supervisory responsibilities.

Requirements

High school diploma or GED completed by the end of the graduating year.
Proficiency with Outlook, Word, Excel, typing, 10-key, and internet use.
Commitment to demonstrating First Security’s Core 5 values with customers and coworkers.
Reliable transportation, punctual attendance, and ability to work on-site.
Ability to maintain attention to detail and complete accurate work quickly despite interruptions.
Ability to interact calmly and patiently with customers and coworkers while maintaining confidentiality and professionalism.
Basic mathematical skills, including addition, subtraction, multiplication, and division.
Ability to read and interpret documents and draft routine written communications.
Ability to speak and hear sufficiently for customer interactions and conversations in person and over telecommunications.
Near and far visual acuity sufficient to identify customers and currency and read printed or electronic materials.
Ability to perform repetitive hand, arm, wrist, and finger movements and occasionally lift and move up to 25 pounds.

Nice To Haves

One to two years of post-secondary education and/or experience in cash handling, customer service, relevant banking, or a professional role is preferred.

Responsibilities

Process customer transactions such as deposits, withdrawals, loan payments, cash advances, cashier’s checks, and check cashing in accordance with identification and retail policies and procedures.
Verify checks, identify counterfeit currency, and review transactions for accuracy.
Identify potentially fraudulent transactions, review concerns with management, keep informed about suspicious activities, and report suspicious or fraudulent activity to the Bank Secrecy Act Officer.
Complete Currency Transaction Reports and Suspicious Activity, Identity Theft, and Red Flag reports as needed.
Maintain and balance cash drawers; process vault currency and proof work; manage coin and currency supplies; assist with night, mail, and ATM deposits; and balance the ATM and main vault as needed.
Inform management of problems, concerns, or outages; assist with research and discrepancy resolution.
Complete special requests, including redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.
Maintain security through proper opening, closing, and vault procedures.
Promote bank products, refer customers when appropriate, and support internal staff and management.
Provide quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
Protect customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
Attend retail training classes and perform additional duties as assigned by management.
After successful training, develop Retail Banking Specialist skills, including building consumer and business customer profiles; processing debit card requests and disputes; assisting with account updates and maintenance; opening and closing accounts; executing wire transfers; ordering checks; and exchanging foreign currency.
Establish positive and productive work relationships, provide honest feedback, and foster ethical conduct, critical thinking, problem-solving, engagement, teamwork, and exceptional service.
Maintain reliable transportation, punctual attendance, and the ability to work on-site, with occasional extended hours when necessary.