FT Retail Banker

First Security Bank • Bull Shoals, AR

10d • Onsite

About The Position

First Security Bank is seeking a professional, energetic, team-oriented Retail Banker to serve Arkansas communities. The role assists customers with transactions in person, by mail, and through night deposits; identifies customer needs; services accounts; explains financial products; and helps resolve customer issues. The employee will cross-train in Retail Banking Specialist duties, with the position intended to progress to Retail Banking Specialist as skills are mastered. Work is performed on-site.

Requirements

• High school diploma or GED, completed by the end of the graduating year.
• Proficiency with Outlook, Word, Excel, typing, 10-key, and internet use.
• Commitment to demonstrating First Security’s Core 5 values with customers and coworkers.
• Ability to perform essential duties satisfactorily.
• Ability to maintain attention to detail and complete accurate work within short timeframes despite interruptions.
• Ability to interact calmly and patiently with customers and coworkers and maintain confidentiality and professionalism.
• Basic mathematical skills, including addition, subtraction, multiplication, and division.
• Ability to read and interpret documents and draft routine written communications.
• Sufficient mobility to work in a standard office setting; ability to perform repetitive hand, arm, wrist, and finger movements and to sit, stand, reach, and occasionally stoop, kneel, or crouch.
• Ability to speak and hear sufficiently for customer interactions and conversations in person and by telecommunications, and to use near and far visual acuity to identify customers and read materials.
• Ability to occasionally lift and move up to 25 pounds.
• Reliable transportation, punctual attendance, and ability to work on-site with occasional extended hours.

Nice To Haves

• One to two years of post-secondary education and/or experience in cash handling, customer service, relevant banking, or a professional role.

Responsibilities

• Process customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier’s checks, and check cashing, in accordance with identification and retail policies and procedures.
• Verify checks, identify counterfeit currency, and review transactions for accuracy.
• Identify potentially fraudulent transactions, review concerns with management, stay informed about suspicious activities, complete CTR and SIRF reports as needed, and report suspicious or fraudulent activity to the Bank Secrecy Act Officer.
• Maintain and balance cash drawers; process vault currency and proof work; manage coin and currency supplies; assist with night, mail, and ATM deposits; and balance the ATM and main vault as needed.
• Inform management of problems, concerns, or outages, and assist with research and resolution of discrepancies.
• Handle special requests, including savings bond redemption, safe-deposit box access, account printouts, research, copies, and referrals.
• Maintain security by following appropriate opening, closing, and vault procedures.
• Promote bank products, refer customers when appropriate, and support internal staff and management.
• Provide quality customer service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
• Protect customer information and bank operations through strict confidentiality.
• Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
• Attend retail training classes and perform additional duties assigned by management.
• Upon successful training, develop Retail Banking Specialist skills, including building customer profiles; processing debit card requests and disputes; assisting with account updates, maintenance, reconciliation, and complaints; opening and closing accounts; executing wire transfers; ordering checks; and exchanging foreign currency.
• Maintain reliable transportation, punctual attendance, and the ability to work on-site with occasional extended hours.
• Foster ethical conduct, critical thinking, problem-solving, engagement, teamwork, exceptional service, and trusting, productive work relationships.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED