FT Retail Banker

First Security Bank•Mountain Home, AR

6d•Onsite

About The Position

First Security Bank is seeking a professional, energetic, and team-oriented Retail Banker to serve customers and support Arkansas communities. This is an on-site position that begins as a Retail Banker, with the intent of promotion to Retail Banking Specialist as skills are mastered. The role processes customer transactions in person, by mail, and through night deposits; identifies customer needs; services accounts; explains financial products; and helps resolve customer issues. After training, the employee will also perform specialized retail banking duties, including opening and closing accounts, setting up direct deposits and retirement accounts, and handling additional account and debit-card services. The position is regularly scheduled for 40 or more hours per week, Monday through Friday from 7:45 a.m. to 5:15 p.m., and Saturday from 8:00 a.m. to 12:15 p.m., typically two Saturdays per month. Extended working hours may be required. The role has no supervisory responsibilities and includes retail training classes and other duties assigned by management.

Requirements

High school diploma or GED completion by the end of the graduating year.
Proficiency with Outlook, Word, Excel, typing, 10-key, and use of the internet.
Commitment to demonstrating First Security’s Core 5 values with customers and coworkers.
Ability to perform the essential duties satisfactorily, including accurate and timely work, attention to detail, basic mathematical calculations, and reading and interpreting documents.
Ability to interact calmly and patiently with customers and coworkers and maintain confidentiality and professionalism.
Ability to speak and hear well enough to communicate with customers in person and over telecommunications.
Reliable transportation, punctual attendance, and ability to work on-site and occasionally extended hours.

Nice To Haves

One to two years of post-secondary education and/or experience in cash handling, customer service, relevant banking, or professional work.

Responsibilities

Process customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier’s checks, and check cashing, while following identification requirements and bank policies and procedures.
Verify checks, identify counterfeit currency, and review transactions for accuracy.
Identify potentially fraudulent transactions, review concerns with management, stay informed about suspicious activities, complete required CTR and SIRF reports, and report suspicious or fraudulent activity to the Bank Secrecy Act Officer.
Maintain and balance cash drawers; process vault currency and proof work; manage coin and currency supplies; assist with night, mail, and ATM deposits; and balance the ATM and main vault as needed.
Inform management of problems, concerns, or outages; assist with research; and help resolve discrepancies.
Complete special requests, including redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.
Maintain security by following proper opening, closing, and vault procedures.
Promote bank products, refer customers when appropriate, and support internal staff and management.
Provide quality service, respond to in-person and telephone inquiries, assist with unusual transactions, and address complex customer questions.
Protect customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephones, scanners, and copiers, and develop proficiency with internal banking systems.
Maintain reliable transportation and punctual attendance, and work on-site with occasional extended hours when necessary.
Attend retail training classes and perform additional duties as assigned by management.
After successful training, build consumer and business customer profiles; process debit-card requests and disputes; assist with account updates, maintenance, reconciliation, and complaints; open and close accounts; learn to execute wire transfers; order checks; and exchange foreign currency.
Foster ethical conduct, critical thinking, problem-solving, engagement, teamwork, and exceptional service, and establish positive, productive work relationships based on honest feedback and trust.