FT Retail Banker Floating

First Security Bank•Little Rock, AR

5d•Onsite

About The Position

First Security Bank is seeking a professional, energetic, and team-oriented Retail Banker to serve customers and support banking operations. The role processes customer transactions in person, by mail, and through night deposits; identifies customer needs; services accounts; explains financial products; and helps resolve customer issues. The employee will cross-train in Retail Banking Specialist duties, with the intent of promotion to Retail Banking Specialist as skills are mastered. The position is on-site and requires travel between branches within the designated market. The position is scheduled for 40 or more hours per week, Monday through Friday from 7:45 a.m. to 5:00 p.m., and Saturday from 8:45 a.m. to 12:00 p.m., typically one or two Saturdays per month. Extended hours may be required. The role has no supervisory responsibilities.

Requirements

High school diploma or GED completed by the end of the applicant’s graduating year.
Proficiency with Outlook, Word, Excel, typing, 10-key, and internet use.
Commitment to demonstrating First Security’s Core 5 values with customers and coworkers.
Valid driver’s license and access to reliable transportation that can be used for business travel.
Ability to work on-site and travel or float between branches within the designated market.
Ability to perform basic arithmetic, read and interpret documents, and draft routine written communications.
Ability to maintain attention to detail and complete accurate work within short timeframes despite interruptions.
Ability to interact calmly and patiently with customers and coworkers and maintain confidentiality and professionalism.

Nice To Haves

One to two years of post-secondary education and/or experience in cash handling, customer service, relevant banking, or a professional role.

Responsibilities

Process customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier’s checks, and check cashing, while following identification requirements and retail policies and procedures.
Verify checks, identify counterfeit currency, and review transactions for accuracy.
Identify and report suspicious or fraudulent activity, review concerns with management, and complete Currency Transaction Reports and Suspicious Activity, Identity Theft, and Red Flag forms as needed.
Maintain and balance cash drawers; process vault currency and proof work; manage coin and currency supplies; assist with night, mail, and ATM deposits; and balance the ATM and main vault as needed.
Inform management of problems, concerns, or outages and assist with research and discrepancy resolution.
Handle special requests, including savings bond redemption, safe-deposit box access, and account printouts, research, copies, and referrals.
Maintain security by following proper opening, closing, and vault procedures.
Promote bank products, refer customers when appropriate, and support internal staff and management.
Provide quality service by responding to in-person and telephone inquiries, assisting with unusual transactions, and addressing complex customer questions.
Protect customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephone, scanner, and copier, and develop proficiency with internal banking systems.
Maintain a valid driver’s license and reliable transportation, attend punctually, work on-site, and work occasional extended hours when necessary.
Attend retail training classes and perform other duties assigned by management.
After successful training, build consumer and business customer profiles; process debit card requests and disputes; assist with account updates, maintenance, reconciliation, and complaints; open and close accounts; train in and execute wire transfers; order checks; and exchange foreign currency.
Foster ethical conduct, critical thinking, problem-solving, engagement, teamwork, and exceptional service.
Establish positive, productive work relationships and provide honest feedback that generates trust.