FT Retail Banker Floating

First Security Bank•Searcy, AR

10d•Onsite

About The Position

First Security Bank is seeking a professional, energetic, and team-oriented Retail Banker to serve customers and support its Arkansas communities. The position processes customer transactions in person, by mail, and through night deposits; identifies customer needs; services accounts; explains financial products; and helps resolve customer issues. The employee begins as a Retail Banker, with the intent of promotion to Retail Banking Specialist as skills are mastered, and will cross-train in additional retail banking services. The role requires on-site work and travel or floating between branches within the designated market. The position is scheduled for 40 or more hours per week, Monday through Friday from 8:00 a.m. to 5:30 p.m., and Saturday from 8:30 a.m. to 12:30 p.m., typically one Saturday per month. Extended working hours may be required. There are no supervisory responsibilities.

Requirements

High school diploma or GED, completed by the end of the graduating year.
Proficiency with Outlook, Word, Excel, typing, 10-key, and internet use.
Commitment to demonstrating First Security's Core 5 values with customers and coworkers.
Valid driver's license and access to reliable transportation suitable for business travel between branches.
Ability to work on-site and maintain punctual attendance.
Ability to maintain attention to detail and complete accurate work within short timeframes despite interruptions.
Ability to interact calmly and patiently with customers and coworkers, and maintain confidentiality and professionalism.
Basic mathematical skills, including addition, subtraction, multiplication, and division.
Ability to read and interpret documents and draft routine written communications.

Nice To Haves

One to two years of post-secondary education and/or experience in cash handling, customer service, banking, or a related professional role.

Responsibilities

Process customer transactions, including deposits, withdrawals, loan payments, cash advances, cashier's checks, and check cashing, in accordance with identification requirements and bank policies and procedures.
Verify checks, identify counterfeit currency, and review transactions for accuracy.
Identify potentially fraudulent transactions, discuss concerns with management, stay informed about suspicious activities, and report suspicious or fraudulent activity to the Bank Secrecy Act Officer.
Complete Currency Transaction Reports and Suspicious Activity, Identity Theft, and Red Flag reports as needed.
Maintain and balance cash drawers; process vault currency and proof work; manage coin and currency supplies; assist with night, mail, and ATM deposits; and balance the ATM and main vault as needed.
Inform management of problems, concerns, or outages; assist with research and resolving discrepancies.
Complete special customer requests, including redeeming savings bonds, managing safe-deposit box access, and providing account printouts, research, copies, and referrals.
Maintain security by following proper opening, closing, and vault procedures.
Promote bank products, refer customers when appropriate, and support internal staff and management.
Deliver quality service by responding to in-person and telephone inquiries, assisting with unusual transactions, and addressing complex customer questions.
Protect customer information and bank operations through strict confidentiality.
Operate computer software and equipment, telephones, scanners, and copiers, and develop proficiency with internal banking systems.
Maintain a valid driver's license and reliable transportation, attend work punctually, and work on-site with occasional extended hours when needed.
Attend retail training classes and perform additional duties assigned by management.
After successfully training in the initial duties, build consumer and business customer profiles as needed; process debit card requests and disputes; assist with account updates, identification updates, maintenance issues, reconciliation, and complaints; open and close accounts; train to perform wire transfers; order checks; and exchange foreign currency.
Foster ethical conduct, critical thinking, problem-solving, engagement, teamwork, and exceptional service; establish positive, productive work relationships and provide honest feedback that builds trust.