Retail Banker

Farmers State Bank•Lagrange, IN

5d•$15 - $23

About The Position

The Retail Banker provides prompt, courteous service to customers by processing transactions, answering questions, and referring customers to other departments. The role acts as a resource to other retail bankers, has certain levels of operational authority, accurately maintains a cash fund, and serves as the bank’s primary contact with the public. The position reports to Branch Management and does not supervise employees. The Retail Banker processes customer transactions, advises current and prospective customers about bank products, and supports account opening and closing. The role also handles cash and other banking operations, responds to telephone inquiries, and identifies customer needs for referral to the appropriate department. The employee must travel between branch locations regularly. The work environment is generally light to moderate in noise level.

Requirements

High school education or equivalent.
Customer service skills in both telephone and face-to-face settings.
Ability to work within defined parameters and make decisions using provided guidelines.
Knowledge of bank products and services, and regulatory requirements related to cashing checks and processing other deposit or loan payment transactions.

Responsibilities

Serve customers at the window and process a variety of transactions, exercising judgment within established limits regarding transaction validity.
Meet with current or prospective customers and explain the benefits and features of bank products.
Stay informed about regulations and changes to robbery and physical security procedures at the branch.
Prepare forms for opening and closing checking, savings, CD, and savings bond accounts; establish new customers’ identities and determine whether to accept new accounts based on the credit report and identification provided.
Complete duties aligned with FSB’s Customer Acquisition and Growth program after training.
Answer telephone inquiries from customers and bank personnel about bank products, and refer customers to other departments, including financial services and trust.
Sell money orders, cashier’s checks, and cash advances.
Process transactions received through the night drop or mail and send customers receipts.
Order business funds, coins, bills, and foreign currency.
Balance the cash drawer and ATM machine.
Maintain vault cash and open and close the vault daily when assigned vault teller responsibilities.
Balance ledger accounts daily or as needed.
Recognize customer needs and refer customers to the appropriate department.
Perform other related duties as assigned.