Bank Teller

MERCHANTS & MARINE BANK•Moss Point, MS

16d

About The Position

At Merchants & Marine Bank, Retail Bankers are the face of the Bank and play a vital role in delivering exceptional service to retail and commercial customers. The Retail Banker II processes a variety of banking transactions, supports customer account needs, and strengthens customer relationships through personalized service and financial solutions. This position serves as a knowledgeable resource for customers and team members, supporting efficient branch operations while maintaining compliance with bank policies and procedures. Retail Bankers are expected to demonstrate leadership, technical expertise, and a commitment to an outstanding customer experience.

Requirements

At least 1 year of Retail Banker experience.
Cash handling experience.
Customer service experience.
Excellent communication skills.
Professionalism.
High school diploma required.

Responsibilities

Perform all duties and responsibilities of a Retail Banker I.
Process customer deposits, withdrawals, payments, and other routine banking transactions accurately and efficiently.
Balance and maintain ATM, Cash Dispenser/Recycler, and/or Vault operations as assigned.
Process debit card requests, including PIN resets, card orders, and card replacements.
Accept and process debit card disputes, ensuring proper documentation and submission to the Electronic Banking Department.
Assist customers with account maintenance requests, including stop payments, address changes, check orders, and other account services.
Comply with all Bank policies and procedures, including Integrated Teller Override Procedures.
Serve as the branch's retail online and mobile banking specialist, assisting customers with enrollment and troubleshooting.
Identify opportunities to deepen customer relationships by referring appropriate products and services.
Mentor and assist with training new employees by providing guidance and sharing technical knowledge.
Support branch operations and complete additional duties as assigned by the Retail Bank Manager or other Bank officers.