Bank Teller

Webster First Federal Credit Union•Winthrop, MA

8d•$20 - $21•Onsite

About The Position

The Member Service Associate delivers exceptional member experiences under the direction of branch management. This full-time, fully benefitted, hourly role involves sales and service activities, maintaining and balancing teller cash drawers, and processing transactions efficiently, professionally, and accurately. The associate identifies member needs, promotes credit union products and services, supports proactive business development, makes sound decisions on the teller line, and follows established policies, procedures, compliance regulations, and service standards. The role is based onsite in Winthrop, Massachusetts, with scheduled shifts Monday through Saturday to support branch operations. It offers up to 40 hours per week, with occasional overtime offered. Pay is $20–$21 per hour; individual compensation depends on experience, skills, and internal equity.

Requirements

Ability to perform basic math transactions using whole numbers, common fractions, and decimals.
Ability to read, analyze, and interpret written and oral instructions.
Fluent in English, including speaking, reading, and writing.
Ability to obtain and maintain Notary Public status if requested.
Excellent communication skills and the ability to respond professionally to members and management.
Pleasant demeanor and ability to provide exceptional service and work cooperatively with diverse colleagues and members.
Ability to define problems, collect data, establish facts, draw valid conclusions, and exercise good judgment, including knowing when to seek supervisor assistance.
Proficiency with computer and software programs, including Microsoft Office.
Ability to report to work consistently, reliably, and dependably as scheduled.
High school diploma or equivalent.
At least three years of experience in a customer service role, including handling cash transactions.

Nice To Haves

Bilingual candidates are a plus.
College degree or certification in a relevant field preferred.

Responsibilities

Assist with daily branch operations, including following operating policies and procedures, opening and closing, balancing drawers, and assisting members.
Serve as a frontline teller, helping members with account-related requests and services, including account openings, wire transfers, savings bonds, foreign currency, stop payments, checks, deposit products and service charges, ATM/debit cards, ATM proving, applications, account transactions and updates, third-party check verifications, notary services, and cash drawer maintenance.
Maintain a positive, professional attitude and a neat, orderly work area; address or escalate member complaints in accordance with member service and telephone etiquette standards.
Answer questions about interest rates, service charges, and account histories; ask discovery questions to identify member needs and cross-sell products and services while following disclosure, regulatory, and privacy requirements.
Scan and verify branch checks through the Check 21 system.
Escort appropriate personnel into the vault and maintain dual controls for safe access, including opening, setting timers, and closing the safe deposit vault where applicable.
Research and resolve member issues, coordinating with other credit union departments as needed.
Research questions about electronic funds transfers and initiate Reg E disputes when appropriate, including completing required documents and affidavits.
Promote BSA compliance by following applicable BSA and OFAC requirements and assisting the BSA Department with job-specific needs.
Protect member and employee information by following information-security and physical-security policies, procedures, and regulations, and complete required annual training.
Perform other job-related duties as assigned.