Experienced Retail Automotive Service Manager
About The Position
Midas is seeking an experienced retail automotive service manager to lead the shop, drive business, provide excellent customer care, and help technicians succeed. The role manages automotive and general service technicians and oversees customer service, vehicle inspections, repair recommendations, repair orders, parts sourcing, estimates, service promotions, inventory, and facility organization. The manager leads and trains the team, supervises up to ten employees, and oversees work on domestic, European, and Asian cars and light trucks. Compensation is performance-based, with salary plus bonuses; the posting states annual compensation of $65,000–$100,000+ and describes the bonus as uncapped. This is an immediate opening for the right candidate.
Requirements
- A minimum of 5 years of retail store manager experience.
- Automotive service writing experience.
- Excellent customer service disposition.
- Great communication skills.
- Ability to lead and motivate teammates.
- Team-building skills.
- Ability to follow directions and processes.
- Ability to use computers and software.
- Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
- Valid driver’s license.
Responsibilities
- Manage and direct automotive and general service technicians in shop operations.
- Deliver exceptional customer service by listening to and consulting with customers.
- Follow up with customers about requested services and estimated completion times.
- Oversee complete vehicle inspections and make comprehensive recommendations.
- Build computerized repair orders and source parts.
- Deliver and discuss pricing estimates with customers and promote shop service specials.
- Lead, manage, and train the team in alignment with the company’s vision, purpose, core values, and employee creed.
- Supervise up to ten employees.
- Oversee technicians’ inspections, diagnoses, and repairs of domestic, European, and Asian cars and light trucks.
- Maintain inventory counts.
- Maintain the cleanliness and organization of the facility.
- Perform other duties as assigned.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Paid time off, including holiday and vacation
- Paid training
- 401(k)
- 401(k) matching
- Performance-based pay and bonus
- Competitive salary
- Employee discounts on products and services
- Professional development reimbursement
- Bi-weekly pay
- Five-day work week
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
