Experienced Retail Automotive Service Manager
About The Position
Midas is seeking an experienced retail automotive service manager to lead the shop and its technicians. The role focuses on delivering exceptional customer service, driving business, supporting technicians, and managing shop operations. Compensation is performance-based, with salary plus uncapped bonuses and stated annual earnings potential of $65,000–$100,000+. The manager directs automotive and general service technicians, oversees customer consultations and vehicle inspections, prepares computerized repair orders and estimates, promotes service specials, and manages inventory and facility organization. The position supervises up to ten employees and includes paid training and a five-day work week. The schedule must be flexible to include weekends, evenings, and holidays.
Requirements
- At least 5 years of retail store manager experience.
- Automotive service-writing experience.
- Excellent customer-service disposition.
- Strong communication skills.
- Ability to lead and motivate teammates.
- Team-building skills.
- Ability to follow directions and processes.
- Ability to use computers and software.
- Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
- Valid driver’s license.
Responsibilities
- Manage and direct automotive and general service technicians in shop operations.
- Listen to and consult with customers to deliver exceptional customer service.
- Follow up with customers regarding requested services and estimated completion times.
- Oversee complete vehicle inspections and make comprehensive recommendations.
- Build computerized repair orders and source parts.
- Present and discuss pricing estimates with customers and promote shop service specials.
- Lead, manage, and train the team in alignment with the company’s vision, purpose, core values, and employee creed.
- Supervise up to ten employees.
- Oversee technicians’ inspections, diagnosis, and repair of domestic, European, and Asian cars and light trucks.
- Maintain inventory counts.
- Maintain the cleanliness and organization of the facility.
- Perform other duties as assigned.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Paid time off, including holiday and vacation time
- Paid training
- 401(k)
- 401(k) matching
- Performance-based bonus
- Employee product and service discounts
- Professional development reimbursement
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
