Experienced Retail Automotive Service Manager

Midas - Touch of Gold•Crawfordsville, IN

11d•$60,000 - $130,000

About The Position

Midas is seeking an experienced retail automotive service manager to lead the shop, deliver strong customer service, drive business, support technicians, and help customers make informed service decisions. The role manages and directs automotive and general service technicians and supervises up to ten employees. Compensation is performance-based, with a salary plus uncapped bonuses; the posting advertises annual earnings of $65,000–$100,000+. The position offers a five-day work week and requires a flexible retail schedule that may include weekends, evenings, and holidays.

Requirements

At least five years of retail store manager experience.
Automotive service writing experience.
Excellent customer service disposition.
Strong communication skills.
Ability to lead and motivate teammates.
Team-building skills.
Ability to follow directions and processes.
Ability to use computers and software.
Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
Valid driver’s license.

Responsibilities

Deliver exceptional customer service by listening to and consulting with customers.
Follow up with customers regarding requested services and estimated completion times.
Oversee vehicle inspections and make comprehensive service recommendations.
Build computerized repair orders and source parts.
Present and discuss pricing estimates with customers and promote shop service specials.
Lead, manage, and train the team in alignment with the company’s vision, purpose, core values, and employee creed.
Supervise up to ten employees.
Oversee technicians’ inspections, diagnoses, and repairs of domestic, European, and Asian cars and light trucks.
Maintain inventory counts.
Maintain the cleanliness and organization of the facility.
Perform other duties as assigned.