Experienced Retail Automotive Service Manager

Midas • Merrillville, IN

9d

About The Position

Midas is seeking an experienced Retail Automotive Service Manager to lead the shop and its automotive and general service technicians. The manager will deliver strong customer service, drive business, support technicians, and oversee day-to-day shop operations. Compensation is performance-based, with a salary plus uncapped bonuses; the posting lists compensation ranges of $60,000–$130,000 per year and $65,000–$100,000+ annually. This is an immediate opening for the right candidate.

The role includes supervising up to ten employees, overseeing vehicle inspections and repairs, advising customers, and maintaining shop inventory and facility organization. The position offers a five-day work week and a flexible retail schedule that may include weekends, evenings, and holidays.

Requirements

• At least five years of retail store manager experience.
• Automotive service writing experience.
• Excellent customer-service disposition.
• Strong communication skills.
• Ability to lead and motivate teammates.
• Team-building skills.
• Ability to follow directions and processes.
• Ability to use computers and software.
• Ability to work a flexible retail schedule, including weekends, evenings, and holidays.
• Valid driver’s license.

Responsibilities

• Manage and direct automotive and general service technicians in shop operations.
• Deliver exceptional customer service by listening to and consulting with customers.
• Follow up with customers about requested services, estimated completion times, and related matters.
• Oversee complete vehicle inspections and make comprehensive service recommendations.
• Build computerized repair orders and source parts.
• Present and discuss pricing estimates with customers and promote shop service specials.
• Lead, manage, and train the team in keeping with the company’s vision, purpose, core values, and employee creed.
• Supervise up to ten employees.
• Oversee technicians’ inspections, diagnoses, and repairs of domestic, European, and Asian cars and light trucks.
• Maintain inventory counts.
• Maintain the cleanliness and organization of the facility.
• Perform other duties as assigned.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Paid time off, including holiday and vacation time
• Paid training
• 401(k)
• 401(k) matching
• Performance-based bonus
• Employee discounts on products and services
• Professional development reimbursement
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed