Retail & Attractions Manager
About The Position
The Retail & Attractions Manager is responsible for strategic planning and development of the retail department, managing staff, achieving operational objectives, and maximizing retail and attractions profitability. The role oversees merchandising, retail sales, attraction operations, budgets, staffing, payroll, inventory administration, supplies, and department safety and compliance. The manager assists the Retail & Attractions Director with daily operations across gift shops, arcade, vending, and other revenue-producing venues, and ensures high standards of cleanliness, presentation, and service.
Requirements
- High school degree or equivalent.
- Experience creating and maintaining documents with Microsoft Office, including Word, PowerPoint, and Excel.
- At least 1 year of experience supervising or managing a large retail department.
- At least 3 years of retail experience.
- Successful completion of a criminal background check and drug screen.
- Ability to sit or stand for extended periods.
- Ability to lift up to 30 lbs.
- Ability to bend, stretch, and twist.
Nice To Haves
- Four-year college degree or equivalent experience in Retail Management.
- Previous retail experience in a resort or hotel environment.
- Demonstrated ability to effectively resolve conflict.
- Commitment to comprehensive, in-depth analysis, planning, and implementation of work efforts.
- Ability to project a positive public relations image to team members and guests.
- Ability to motivate diverse groups to achieve goals and overcome challenges.
- Excellent management skills, including conflict resolution, coaching, development, and teamwork.
Responsibilities
- Oversee merchandising functions, including store display and design, inventory tracking and analysis, merchandise purchasing, par levels, pricing, and sourcing merchandise and materials.
- Oversee operations of attractions, including Oliver Mining Company, Arcade, MagiQuest, MiniGolf, MiniBowling, XD Theater, Ropes Course, and other attractions as needed.
- Develop and manage labor, cost-of-sales, and expense budgets.
- Manage staff, including training programs, scheduling, and employee relations.
- Oversee sales functions, including the point-of-sale system, cash handling, budgets, and daily reporting.
- Oversee the inventory coordinator’s administrative back-office functions, including training and maintenance of department inventories, systems, and reporting.
- Manage department payroll, track employee hours, and make time-clock changes.
- Assist the Retail & Attractions Director with daily operations of retail department areas, including gift shops, arcade, vending, and other revenue-producing venues.
- Ensure retail areas meet high standards for cleanliness, presentation, and service.
- Develop, implement, and monitor programs that support a safe facility and work environment and comply with applicable regulations, including ergonomics, emergency response, injury and illness prevention, and hazard communications programs.
- Order and maintain supply levels.
- Adhere to all standard operating procedures related to the role.
Benefits
- Annual bonuses may be available.
- Paid Time Off policy.
- Other perks may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
