Visitor Center Clerk - Attractions & Tourism
About The Position
The Attractions & Tourism Department is seeking a part-time Visitor Center Clerk to support daily operations and provide a positive experience for guests. The position provides information to the public about the center’s services, programs, local attractions, and other relevant resources; assists visitors with questions and directs them to appropriate staff or areas; and manages the gift shop retail counter. The clerk also performs office and clerical tasks, including word processing, data entry, recordkeeping, filing, mail distribution, and preparation of routine correspondence and reports. The role includes processing payments and handling cash, maintaining visitor records and databases, keeping promotional materials stocked and current, and helping coordinate tours, events, and other activities. The clerk operates office equipment, helps maintain the visitor center’s cleanliness and organization, restocks supplies, and performs daily cash drawer counts with department staff at the beginning and end of the shift. Work assignments may vary according to departmental needs and are communicated by a supervisor.
Requirements
- High school diploma or GED certificate and two years of experience performing office clerical tasks, including providing customer service to varied populations. Relevant experience and/or education from an accredited college or university may be substituted.
- Qualifying education and experience must be documented in the application’s Education and Work Experience sections.
Nice To Haves
- At least six months of retail work experience.
- Experience providing customer service to a diverse customer base.
- Experience communicating in English verbally and in writing.
Responsibilities
- Provide visitors with general information about the center’s services, programs, local attractions, and other relevant information.
- Assist visitors with inquiries, answer questions, guide them to resources, and direct them to appropriate staff or areas.
- Receive, process, and verify payments; handle cash accurately and issue receipts.
- Maintain and organize records, files, and logs related to visitor services, programs, and center operations.
- Enter and accurately update visitor records, reservation systems, and other databases.
- Keep promotional materials, brochures, and informational displays stocked, organized, and up to date.
- Assist with scheduling and coordinating tours, events, and other visitor activities.
- Operate office equipment, including phone systems, printers, and computers, to support day-to-day operations.
- Help maintain the visitor center’s cleanliness and organization, including restocking supplies.
- Collect, sort, and distribute incoming and outgoing mail.
- Type, prepare, and distribute routine correspondence and materials for departmental purposes.
- Manage the gift shop retail counter by providing customer service, processing sales using the register, restocking inventory, performing inventory counts, and overseeing displays.
- Perform daily cash drawer counts with department staff at the opening and closing of the day according to the shift.
- Assist with preparing and distributing reports and other documents related to visitor services and operations.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
