Visitor Center Coordinator

National Audubon Society•Naples, FL

2d•$24 - $26•Onsite

About The Position

The Visitor Center Coordinator assists with Blair Visitor Center operations and guest services at Corkscrew Swamp Sanctuary in Naples, Florida. Responsibilities span admissions, the Nature Store, the Spurlino Foundation Discovery Center, Rooney Café operations, private events, visitor and volunteer assistance, boardwalk closing, and membership sales. The coordinator works in the Center, provides excellent customer service, and supports the Retail Sales Manager with event coordination and implementation, merchandise sales, and administrative duties. This is a full-time, regular, on-site position working 40 hours per week, including Saturdays and Sundays. Compensation is $24.48–$26.00 per hour.

Requirements

Bachelor's degree and at least 1 year of experience in retail or customer service; a combination of education and experience will be considered.
Excellent verbal and written communication, customer service, and relationship-building skills.
Detail-oriented, with the ability to multitask in a fast-paced, potentially noisy environment.
Ability to work well on a team, follow direction, and work autonomously.
Experience or familiarity with point-of-sale or ticketing software or databases.
Experience or familiarity with cash handling, credit card transactions, and bookkeeping procedures.
Proficiency in MS Office, Outlook, and other web-based applications.
Ability to maneuver up to 25 lbs, with or without reasonable accommodation.
Ability to traverse at least 3 miles on foot or electric trike in varied weather conditions, with or without accommodation.
Ability to work a flexible schedule, including both weekend days and occasional evenings.
Valid driver's license required for picking up supplies and materials.
Commitment to Audubon's organizational values of care, collaboration, change, integrity, impact, and innovation, and to Audubon's conservation mission.

Nice To Haves

Experience fostering inclusive and collaborative work environments is valued.

Responsibilities

Provide excellent customer service in the Nature Store, admissions, Rooney Café, and Spurlino Foundation Discovery Center, maintaining organization and cleanliness.
Coordinate with another assigned staff member to open the Blair Audubon Visitor Center and boardwalk on time and clear and close them at the end of the day; participate in early-closure decisions in accordance with policies and procedures.
Open, close, organize, and maintain the Spurlino Foundation Discovery Center.
Respond to visitor and customer inquiries, feedback, and messages; update related signage, tickets, and online information.
Report emergencies, incidents, and situations to the manager on duty.
Assist with planning and delivering private and special events.
Use phone and messaging systems, databases, and point-of-sale platforms, and pull related reports.
Operate the cash register and maintain accurate cash controls.
Conduct point-of-sale cash deposit counts, monthly store safe counts, and bank deposit verifications with a designated staff member, following established cash-handling procedures.
Enter invoices, maintain store files and records, process returns, refunds, and credits, and assist with month-end and quarterly statements and rectifications.
Work with vendors; order, receive, tag, and enter supplies and merchandise in the point-of-sale system.
Assist with annual inventory and inventory reporting.
Support and help develop online and in-center promotions and communications.
Restock and display merchandise in the Nature Store.
Maintain positive, professional relationships with staff, volunteers, donors, and guests.
Promote, sell, and renew memberships.
Maintain knowledge of Sanctuary ecology, natural history, and Audubon activities and policies.
Maintain and foster a culture of safety.
Perform other job-related duties as assigned.